The Office of the Municipal Mayor entertains complaints from clients and entities against employees and services of the municipal government of Puerto Galera, issues and other matters that, to the opinion of the complainant, is detrimental to his/her personality.
Processing Time
10-15 minuteFees
NoneWho Can Apply
Not specifiedResponsible Office
Office of the Municipal AdministratorQuick summary
Prepare your documents
Before you apply, prepare the following:
Citizen's Charter procedure
Follow each client step and see what the office will do next.
Step 1
1. Submit letter of request to the Municipal Administrator’s Office for Initial Assessment
1.1 Receives and forwards letter of complaint to the Municipal Administrat or for initial assessmen t and recommen dation to the Municipal Mayor
Step 2
1.2 Tell the complainan t that he/she will be informed of the action taken on the complaint 1.3 Acts on the complaint. 1.4 Provides a copy of the letter of complaint with the Municipal Mayor’s note to concerned office. 1.4 Prepares memorand um directing employee to answer the complaint (if against to a particular employee) 1.5 For complaints against an office, submits reply to the Office of the
Administrative Assistant Municipal Mayor Administrative Assistant Municipal Administrator Administrative Assistant
Official fee details
Total feeNone
Official time details
Estimated processing time10-15 minute
Step processing times are not specified.
Where this service is handled
Office of the Municipal Administrator
View all services from this officeOther services from Office of the Municipal Administrator.
The Issuance of Clearance – Parade and Motorcade is issued to individuals/entities needing this document with activities that involves the use of national/provincial/municipal roads and alleys. Clearance is valid only for the specified period and time based upon the request of the individual/entities.
The Issuance of Authorization to Raise Funds is issued to individuals/entities who wants to solicit in cash or in kind with a certain purpose or cause.
Equipment The public may request and be granted the use of the following on a first come first served basis: • Municipal Conference/Auditorium • Equipment (ambulance, heavy equipment, vehicle to transport cadaver, water truck, chairs/)